ExpressVPN Support Resources
Access comprehensive guides and solutions for all your ExpressVPN needs. Whether you're setting up for the first time or troubleshooting an issue, we've got you covered.
Complete Setup Guides
Step-by-step installation instructions for all platforms including Windows, Mac, iOS, Android, Linux, routers, and more. Learn how to configure ExpressVPN on your smart TV, gaming console, or other devices through our router setup.
Troubleshooting Center
Comprehensive solutions for connection drops, slow speeds, login failures, and other technical issues. Our troubleshooting guides cover network configuration, protocol selection, and advanced diagnostics to get you back online quickly.
Account & Security Help
Manage your subscription, update payment methods, change passwords, and configure security settings. Learn about our TrustedServer technology, kill switch, and other privacy features that keep your data secure.
Frequently Asked Questions
How do I install ExpressVPN on my device?
Installing ExpressVPN is quick and easy. For most devices, simply visit our download page, select your platform, and run the installer. The process typically takes less than 2 minutes. We provide detailed guides for Windows, Mac, iOS, Android, Linux, routers, and browser extensions. Our apps automatically configure optimal settings, but you can customize protocols and features to suit your needs.
Why is my VPN connection slow?
Several factors can affect VPN speed: your base internet connection, server distance, network congestion, and protocol selection. For best performance, try connecting to a server closer to your physical location, use the Lightway protocol (our fastest option), and ensure your local network isn't congested. If issues persist, our support team can run diagnostics and recommend specific solutions.
How many devices can use ExpressVPN simultaneously?
One ExpressVPN subscription allows 5 simultaneous connections across any combination of devices. There's no limit to how many devices you can have the app installed on - you're only limited by active connections at any given time. For whole-network protection, install ExpressVPN on your router to cover all connected devices without counting toward your limit.
Is ExpressVPN really secure and private?
Yes, ExpressVPN uses military-grade AES-256 encryption, has a strict no-logs policy verified by independent audits (including a real-world server seizure test), and offers advanced security features. Our proprietary TrustedServer technology ensures all data is wiped with every reboot, while features like Network Lock (kill switch), DNS/IPv6 leak protection, and split tunneling give you complete control over your privacy.
How do I cancel my subscription?
You can cancel anytime through your account dashboard with just a few clicks. If you're within the 30-day money-back guarantee period, you'll receive a full refund with no questions asked. Even after cancellation, you can continue using the service until the end of your current billing period. Our support team is available to help with cancellation if needed.
Can I use ExpressVPN for streaming?
Absolutely! ExpressVPN reliably works with Netflix, Hulu, BBC iPlayer, Disney+, Amazon Prime Video, and other popular streaming services. We optimize our servers specifically for streaming, ensuring HD quality with minimal buffering. If you encounter any restrictions, try switching to a different server location or contact our support team for the best current recommendations.
Premium ExpressVPN Support
Our award-winning customer support team is available 24 hours a day, 7 days a week to provide expert assistance with your VPN service. Whether you need help with initial setup, troubleshooting connection issues, or optimizing your VPN configuration, our support specialists have the knowledge and tools to help.
ExpressVPN consistently receives top marks for customer support, with most issues resolved in a single interaction. We offer multiple contact methods to suit your preference, including live chat for immediate assistance and email support for more complex inquiries.
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